RETURNS POLICY


returns

Our Returns Policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error or negligence.

Any item that is returned more than 30 days after delivery.


refunds
 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days provided this adheres to your banking provider’s usual processing schedule.


late or missing refunds
 

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at karl.motton@live.com


exchanges
 

All Items can be exchanged within 30 days provided they are returned unused and in the same condition that you received it. It must also be in the original packaging. If you need to exchange it for the same item, send us an email at karl.motton@live.com and send your item to: District Design Studios (Ltd), Crown Hill, St George, Bristol, United Kingdom, BS5 7JP.


shipping
 

To return your product, you should mail your product to: District Design Studios (Ltd), Crown Hill, St George, Bristol, United Kingdom, BS5 7JP.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and cannot accept responsibility for any damage or loss while the item is in transit.